Customer Service
- Warranty
- Technical Support
- Disclaimer
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Warranty
DYE Precision, Inc. warrants for one year to the initial retail purchaser, from the initial date of purchase, DYE products are free from defects in materials and workmanship, subject to the requirements, disclaimers and limitations of this warranty. Standard wear and tear is not warrantied. This warranty does not cover scratches, nicks, improper disassembly, improper re-assembly, misuse, neglect or improper storage. Modification to the product will void the warranty. Follow instructions for proper lens cleaning and goggle maintenance included with Goggle package. This warranty is limited to repair or replacement of defective parts with the customer to pay shipping costs. Proof of purchase must be submitted to DYE Precision for warranty to be in effect. This warranty is not transferable. This warranty does not cover performance.
- Technical Support
Our Technical Support Departments are open Monday through Friday.
DYE Precision, Inc. can be reached at 858-536-5183 from 9am to 5pm PST.
DYE Europe can be reached at +44 (0) 20-8649-6330 from 9am to 5pm GMT.
DYE Asia can be reached at 886 (0) 4-2407-9135 from 9am to 5pm GMT +8 hours.
Additional support and international contacts are available through our web site, www.dyematrix.com.
Please select the correct Dye Return Authorization form: Americas, Europe- Disclaimer
The specifications & photographs in this material are for information and general guidance purposes only. Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are subject to change without notice. Contents of box may therefore vary from owner's manual. For details of changes in design, specification or appearance consult your local distributor or dealer. Trademarks, design rights, copyrights and all other rights reserved. All patterns, drawings, photographs, instructions or manuals remain the intellectual property of the manufacturer..
- Shipping & Delivery
International orders and all gear bag shipping charges will be billed according to published rates which may be more than quoted.
All orders are shipped Ground unless expedited is requested. If expedited shipping is necessary, please call customer service for rate quote and to ensure on time delivery. service@dyeprecision.com
- Privacy & Security
- We use Comodo SSL security and encryption. We do not share your data with anyone, this gives our customers a sound piece of mind.
- Returns & Replacements
- Will be handled on a case by case basis, contact your nearest customer service representative.
- Promotions
- Promotions are restricted to the terms of that specific promotion, we reserve the right to discontinue promotions at any time.
